Slip-a-Dee-Doo-Dah

Fandango’s Friday Flashback. I follow suit, a chance just to reblog an old post, just to make readers aware of what didn’t go on in my head, in years gone by! I had to scrape around this week to find a post, but just about foud one from the same week, at least.

Today, I reblog a something-and-nothing post. It is only short, but it does, at least, highlight a success story. In this post, I moan about not being able to get any meds online. Okay, I am an easy-going guy 🙄, I try not to moan, but basically, a moan!

I start off by talking about online doctors appointments. You know, you log on to a web site, put in your card details, and get video-linked through to a doctor who’ll talk to you for a few minutes. I mean, it has been years since I stripped off for my webcam, and that story is probably best saved for a slow day 😀. Web doctors must’ve gained sufficient popularity to have come onto the radar of national radio, but have become no more common than they were two years ago. But I was more concerned just about getting hold of the meds that I take every day, week in, week out, without having to walk all the way to the doctor’s surgery to pick up my chit.

I should probably explain that my doctor’s surgery is about half a mile away, and only a few months before this post, I was struggling to walk ten or twenty yards! So, not having to walk there to collect my chit was a big deal.

There was a scheme a few years ago – and it was only a few years ago, I was happily buying from Amazon in the nineties, but our NHS is something else! – to get every surgery in the UK online, but our surgery was one of the last to jump on board. In fact, it did not get on board until way after the original cut-off date, which the government allowed to slip. So, until a short while ago, placing any order across the internet was impossible.

Eventually, though, they did get on board, and I started using one of these internet-based services (Superdrug, if you’re in the UK). I could make a request via their site, from the comfort of my sofa, and from that point, I would be hands-off. They would, in turn, make a request to the doctor, and ultimately post my meds out to me. But it wasn’t smooth. My insulin needs to be refrigerated, so they wouldn’t send that through the post. Fair enough, I’d sooner they didn’t send it, than it arrived warm. So, I had to get my insulin separately, from a bricks-and-mortar pharmacy. But more worrying, this process, which should take a few days, took up to three weeks! I remember clearly this surreal conversation with their support team:

Me: What is the lead time supposed to be?
Support 7-10 days.
Me: I have been waiting for more than 20 days.
Support: The lead time is 7-10 days.

With that kind of stoneewalling, it was never a match made in heaven.

Fortunately, I kicked these guys into touch when when my wife started working at the local surgery, she got to meet the resident pharmacist, who had much more of an idea what options were available to me. So I changed, and have been extremely happy since. The local surgery bought into a portal. It is rubbish, but it does at least allow me to order my meds. Once my request gets approved, it is sent to a pharmacy in the next village, who will issue the meds, and will also deliver locally. A guy comes over in a car, and knocks on my door. Insulin goes straight into the refrigerator. Not a problem since then, and just a few days turnaround, to boot!

Stroke Survivor

Ha, ha, they are talking on the radio about one of these apps, where you have a video link to a doctor, and the doctor diagnoses your ailment.

It all sounds great, but I’d settle not for a diagnosis, but simply to be able to order my repeat prescriptions. I haven’t actually seen my doctor since I had my stroke, and furthermore, because I test my own sugars and blood pressure, I don’t really feel I need to see them. But fvery time I need some more meds – a couple of times per month – I am forced to take two trips to the doctor’s surgery. I’d be happy to use some secure login to a web site so as to avoid these trips. There is the notion of electronic prescriptions within the NHS, where I can order my repeat meds online and pick them up straight from the…

View original post 10 more words

Author: Stroke Survivor UK

Formerly, designed and developed IT systems for banks, but had a stroke in 2016, aged pre-50! I have returned to developing from home, but some of my time is also spent volunteering with the UK charities Age UK (www.ageuk.org.uk) and the [UK] Stroke Association (www.stroke.org.uk).

9 thoughts on “Slip-a-Dee-Doo-Dah”

    1. I remember when I first started, Pharmacy2U said my surgery was not on board, and yet Superdrug said they were. But Pharmacy2U was the #1 hit on Google.
      Some of them will send refrigerated meds anyway and just hope for the best, I wasn’t keen on that. Facebook must’ve worked out that I was looking for an online pharmacy, because it presented me with ads for months afterwards.

      Liked by 1 person

  1. You can see a doctor through the webcam? Mindblowing! We don’t have that. I can make an appointment through the website that is it. I need to go and see the doctor to get my presciption and then I ran to the pharmacy because the medication is often ‘out of stock’ – like that – poof! Sold to other countries. I get a big box with 92 pills so it can overlap, just to be safe. We have online pharmacies but I don’t know what they can sell and what not.
    I don’t understand how in the world it can be so difficult to get the right medication to a person who needs them. After recycling correctly in the whole country, that should be a priority!

    Liked by 1 person

    1. Good morning Kacha. How are you today? It sounds like we had similar systems. Not surprising, I suppose. A few years ago, it went electronic here. Doctors filled out an electronic form, which went down the wire to whichever pharmacy you nominate. In theory, you go to the pharmacy, and the meds are waiting for you. There are variations, like I can log on to prompt the doctor to issue a prescription, but that is the core.
      On your last point I could not agree more. The primary responsibility of a government is to look after its people. When we see just one person living on the street, the government has failed.

      Liked by 1 person

      1. Hello! How are you? Here it’s with ups and downs but a little better.
        I think I can order at the pharmacy online. I put in what I need and then pick it up with my prescription. It is not fully electronic here. As long as we get what we need without to much worry, it’s fine by me!

        Liked by 1 person

      1. That is expensive, all private. When we visit the GP the price of the visit is automatically at the ‘reduced’ price. So you don’t need to pay the full amount and then wait for the insurance (?) to pay you back. With specialists (like the psychiatrist) I pay the full amount per visit and then wait to get a part back on my account.

        Liked by 1 person

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